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Returns & Refunds
Return requests must be made within three days of delivery. Because many products are intimate wear, hygiene and product-condition requirements apply.
Last updated: July 25, 2026
Three-day return window
Contact us within three calendar days of the recorded delivery date. Requests received after this window may not be accepted unless applicable law requires otherwise.
Eligible items
- Unused, unworn, unwashed, and clean items.
- Original tags, hygiene seal, and packaging remain intact.
- The received item is wrong, damaged, or defective.
- All included accessories or promotional items are returned.
Items we cannot accept
- Used, worn, washed, stained, scented, or altered products.
- Intimate items with an opened or removed hygiene seal.
- Products missing original tags, packaging, or included items.
- Damage caused after delivery or requests outside the window.
How to request a return
- Contact us by phone, WhatsApp, or email within the return window.
- Share your order number, the item name, and the reason for the request.
- For a wrong, damaged, or defective item, include clear photos or a short video showing the issue and packaging.
- Wait for return instructions before sending the product.
Return delivery cost
Rose Elegance covers the reasonable return delivery cost when we sent the wrong item or the product arrived damaged or defective. Change-of-mind return delivery costs are paid by the customer.
Do not send a return without confirmation. Unapproved parcels may be refused or delayed.
Refunds by bKash
Returned items are inspected after receipt. When a refund is approved, the eligible amount is sent by bKash within three working days to the number confirmed with our support team.
Exchanges depend on product and size availability. This store policy does not limit any rights available to you under applicable Bangladesh law.