Terms & Conditions

By using the site, you agree to provide accurate information, use the service lawfully, and follow the policies linked from this page. If you do not agree, please do not place an order or create an account.

You are responsible for the accuracy of your registration details and for keeping your password and account access secure. Tell us promptly if you suspect unauthorized account activity.

We aim to present product images, descriptions, sizes, prices, and availability accurately. Screen settings and photography may create small color differences.

Stock, promotions, and prices may change before an order is confirmed. If a material product or pricing error affects an order, we may contact you to correct or cancel it before dispatch.

Submitting checkout details is an order request. We may contact you to verify the order before dispatch. Payment is due through Cash on Delivery when the parcel arrives.

Provide a complete delivery address and active mobile number. Orders may be cancelled when they cannot be verified, the item is unavailable, or delivery repeatedly fails.

Delivery estimates, fees, return eligibility, hygiene restrictions, and refund steps are part of these terms.

Reviews must reflect genuine experience and must not contain unlawful, abusive, misleading, promotional, infringing, or private information. We may moderate, reject, hide, or remove content that does not meet these requirements.

Rose Elegance branding, original copy, page design, and storefront materials may not be copied, republished, or commercially reused without permission, except where applicable law allows.

We work to keep the storefront available and accurate, but temporary interruptions or third-party courier delays may occur. Nothing in these terms excludes responsibilities or customer rights that cannot be excluded under applicable Bangladesh law.

These terms are governed by the laws of Bangladesh. Contact us first so we can try to resolve an order or service concern promptly.